Strong communities are critical because they’re an important source of social connection. Participating in a vibrant workplace community helps create a shared sense of purpose and mutual trust.
Strong communities are critical because they’re an important source of social connection. Participating in a vibrant workplace community helps create a shared sense of purpose and mutual trust. The absence of social connections can have profound effects on our overall well-being. A recent study on the impact of remote working on loneliness showed that it can lead to poor psychological, physical, and productivity outcomes.
To counter this sense of loneliness, organizations are looking to create a sense of belonging at work—which leads to a better workplace experience, healthier employees, and enhanced overall wellbeing. This has led to the rise of the community manager role, a person or team dedicated to creating an engaging and positive workplace experience. The community manager is an integral part to the employee experience and acts as the “face” of the organization. Among other things, they communicate to and help foster a sense of community with staff, visitors, and partners of a company. It’s also important that they invigorate the workplace, using technology, events, amenities and services to build connections and memorable experiences.
It’s critical that the community manager has a clear view of the community roadmap and understands the role the community plays in the wider organizational culture. Based on this, they can analyze the results of their community efforts and adapt their strategy to be aligned with its purpose, mission and values. They also look for ways to improve the employee experience by gathering community feedback and understanding trends and challenges in the community.
More than ever, employers are seeking out a new and improved employee value proposition that includes a focus on all aspects of employee health and well-being. As the boundaries between work and life continue to blur, employees are increasingly looking to their employers to foster a culture of wellbeing and build a sense of community.
Community Managers must be flexible problem solvers and experience creators. They wear multiple hats, and work closely across many departments including HR, facilities, marketing, real estate and workplace experience teams to support an organization’s mission and vision. They are the connector and relationship builder of the community. A community manager should also be creative and proactive—they will be managing events, amenity services, external partners, and internal communications. For this reason, they should be organized, efficient and have a genuine curiosity for people and a desire to help. A robust training program is a critical foundation for a community manager. It will provide the standards of exceptional service required to establish trust and solidify the skills that are essential to creating consistent and impactful service that is sustainable over time.
Organizations looking to create a positive work environment, and attract and retain top talent, are turning to hospitality managers. See how ‘hotelification’ can inject hospitality into your workplace and why that matters.
Circles UK & Ireland is proud to announce their certification as a Great Place To Work by the renowned global authority on workplace culture. With 97% of employees voting Circles as a Great Place To Work, this prestigious certification is a testament to Circles’ commitment to fostering a positive and inclusive work environment for its employees.
A recent survey by the British psychological society (bps) revealed that 94% of UK workers crave a sense of community at work. However, there's a disconnect between what people want and what they're getting. Only 30% feel adequately supported by their workplace, and one in five disagree or strongly disagree with the statement "when I’m at work, I feel like I belong."