An American multinational financial services corporation needed to improve their current employee concierge program and take it from labor-intensive, underutilized and antiquated to digital, efficient, and innovative.
An American multinational financial services corporation needed to improve their current employee concierge program and take it from labor-intensive, underutilized and antiquated to digital, efficient, and innovative. They had an on-site employee concierge in larger offices, but that didn’t serve the needs of remote workers and smaller locations.
They sought a scalable solution that would streamline costs, improve the digital experience, bring together their entire workforce, and promote the total rewards experience for all employees regardless of their location.
The Circles solution:
In collaboration with the client, Circles designed program goals and developed key performance measurements that touched multiple business functions including technology, marketing, customer satisfaction, staff excellence and partnerships. Since they were moving from an existing provider, it was critical to work collaboratively with the client and incumbent to develop business continuity, change management and communication strategies. The on-site community management program included:
The program initially supported over 36,000 employees but has grown to service over 63,000 employees across all locations. Annually the program completes 52,000 requests, saving an average of 2.5 hours per request — over 100,000 hours for employees. This organization has seen a nearly 85% return on their investment, year over year.
As the modern workplace evolves almost daily, HR leaders are tasked with creating a thriving environment that suits both employees and employers. This blog summarizes key insights and takeaways from our new eBook, Creating the Workplace of the Future.
Organizations looking to create a positive work environment, and attract and retain top talent, are turning to hospitality managers. See how ‘hotelification’ can inject hospitality into your workplace and why that matters.
Circles UK & Ireland is proud to announce their certification as a Great Place To Work by the renowned global authority on workplace culture. With 97% of employees voting Circles as a Great Place To Work, this prestigious certification is a testament to Circles’ commitment to fostering a positive and inclusive work environment for its employees.