Work Design article: Measuring the ROI of workplace experience

Rethinking workplace ROI

In WorkDesign magazine, Craig Window, President, Circles U.S., explores the limitations of traditional workplace metrics like occupancy and utilization, arguing they fail to capture the true value of the workplace. Instead, he points to a broader definition of ROI — one that reflects how employee experience shapes productivity, engagement and the day-to-day flow of work.

From metrics to meaningful impact

Rather than focusing on whether space is used, the article highlights the importance of understanding how it’s experienced. By connecting employee experience data to operational and financial outcomes, organizations can begin to measure what truly drives performance — and where friction may be holding it back.

Turning insight into action

This shift positions workplace investments as strategic levers, not fixed costs. Read the full article in WorkDesign magazine to learn how to rethink workplace ROI and unlock greater value from your workplace strategy.