Circles launches hospitality OS to enhance on-site service delivery

Waltham, MA — Circles, a Sodexo company and leader in workplace hospitality, has launched its Hospitality Operating System (HOS) to elevate service delivery and the employee and guest experience at every client site.

Now live at pilot sites and rolling out to additional locations, HOS serves as the digital backbone of Circles’ hospitality operations. Accessible on tablets, phones and desktop devices, it gives on-site Circles teams real-time data to manage service delivery, understand how clients’ employees engage with the workplace and deliver interactions that feel personal and seamless. From greeting guests to completing site-level workflows, the system brings structure, consistency and support to every moment of the workday. Early pilots show smoother service delivery, faster issue resolution and higher-quality interactions for both clients’ employees and their guests.

Designed to reflect each client’s culture and operating style, HOS adapts to the service needs of every site. Its configurable modules enable Circles’ teams to capture meaningful insights, align with site-specific procedures and deliver consistent, high-quality interactions across all locations. Integrated training pathways reduce onboarding time and accelerate proficiency, ensuring Circles team members are equipped to deliver personalized support at a client’s workplace from day one.

In addition to streamlining service delivery, HOS gives clients measurable visibility into the impact of hospitality. By capturing real-time usage data, their employees’ engagement patterns and demonstrated workplace needs, HOS reveals how employees interact with services, spaces and community programs. These behavioral insights give clients a clear, evidence-based view of where support is most needed and how hospitality initiatives are shaping the overall employee experience.

“Great hospitality happens one interaction at a time,” said Noelle Hruby, Chief Operating Officer of Circles. “Whether a team member is completing a meeting-room tour with a digital checklist or quickly referencing service guidelines on their phone to support an employee, these moments matter. Our new Hospitality Operating System enables this consistency — and gives clients the clarity and data they need to elevate engagement and make informed workplace decisions.”

Circles’ HOS expands the company’s broader suite of service-delivery technologies. The dedicated Concierge OS supports its global 24/7 employee support services, while the HOS elevates the on-site experience through structure, consistency and real-time insights. Together, these systems reinforce Circles’ three pillars of workplace hospitality: concierge, community management and guest services — all designed to make the workplace more seamless, connected and supportive.