At Circles, our Community Manager Lucile shares her experiences of working at our Marseille, France site. With a background as a Hospitality Manager in the same city, Lucile is an integral part of our team.
Our Community Managers are carefully selected based on their profiles, receive personalised training, and have continuous development opportunities for growth within the company. They embody the values of our clients and act as visible, versatile, and proactive ambassadors who enhance workspaces and create lively office experiences.
Lucile’s daily tasks encompass various missions. Firstly, she adapts to the community and brings it to life by organizing tailor-made events and services. At Circles, we understand the importance of catering to the specific needs, desires, and expectations of on-site employees and clients. To ensure we meet these expectations, our Community Managers regularly distribute personalized satisfaction surveys among our members. By listening to their feedback, we can provide services and actions that are closely aligned with their realities, fostering social connections and improving the quality of life at work. This includes arranging events such as pop-up stores, after work gatherings, team-building activities, and sessions for relaxation techniques like sophrology and massage.
Additionally, Lucile’s second mission involves promoting the activities of her site through various communication channels, including newsletters and other collateral. Our digital platform, My.Circles, plays a crucial role in delivering many of our services remotely. It simplifies daily tasks for employees, reduces their stress levels, and enhances efficiency. As a Community Manager, Lucile utilizes My.Circles for managing remote service requests from members, scheduling and broadcasting events, managing member registrations, accessing a library of lifestyle articles, and sharing benefits and promotions. Through newsletters, she keeps members informed about the latest news and updates from our concierge services.
Organizations looking to create a positive work environment, and attract and retain top talent, are turning to hospitality managers. See how ‘hotelification’ can inject hospitality into your workplace and why that matters.
Circles UK & Ireland is proud to announce their certification as a Great Place To Work by the renowned global authority on workplace culture. With 97% of employees voting Circles as a Great Place To Work, this prestigious certification is a testament to Circles’ commitment to fostering a positive and inclusive work environment for its employees.
A recent survey by the British psychological society (bps) revealed that 94% of UK workers crave a sense of community at work. However, there's a disconnect between what people want and what they're getting. Only 30% feel adequately supported by their workplace, and one in five disagree or strongly disagree with the statement "when I’m at work, I feel like I belong."