John German

John is Director of Digital Concierge & FM Operations for Circles U.S., bringing extensive expertise in hospitality and operations management. With a strong background in concierge services, client relations and facilities operations, he specializes in creating seamless, high-quality service experiences for both clients and employees.

Thriving in fast-paced environments, John has demonstrated a proven ability to lead teams, optimize service delivery and ensure customer satisfaction. His operational leadership bridges the digital and physical workplace experience, combining hospitality-driven service with facilities management best practices.

John’s insights center on customer service excellence, operational efficiency and the evolving role of concierge and FM solutions in supporting employee engagement. His work reflects a commitment to elevating the employee experience through thoughtful service design and execution.