Employee Concierge Program tipping the scales in favour of work-life balance

Our client, one of the world’s most successful law firms, operates in a highly competitive sector with recruiters all chasing a relatively small pool of top lawyers. As a savvy employer, they wanted a practical tool to help employees better balance work and life demands. That’s where we came in.

Since 2018, their employees have enjoyed 24/7 access to our digital concierge service to help with pressing and time-absorbing tasks, such as travel planning, finding a plumber and booking restaurants.

In 2023 alone, this service saved their employees 45,521 hours (that’s almost 3 hours saved per concierge request)– giving them back valuable time in their day, reducing stress and boosting productivity.

“Our goal is to create an environment where employees can flourish...” CAO

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The outcome: 

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Utilisation - 70% of employees signed up to the service

Usage - 15K+Concierge requests handled by the UK team per year

Repeat usage - Multiple concierge requests made by the same person

Number of sites - 15 Across the UK, United States, France & Germany

Top request types:

·       Errands

·       Travel

·       Dining

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DON’T TAKE OUR WORD FOR IT...

93% satisfaction score (NPS) - 2023

The service is great. I made a request for an out-of-stock item. Concierge monitored the stock and got in touch with me as soon as it was available. Very pleased! - Partner

A big thanks to you and the team who played a big part in making things easier for our big house move! I don’t know how we would have managed otherwise. - Partner

Overall excellent service, which I was very pleased with. The concierge team is very personable, and I really appreciated their punctuality and efforts here. - Partner

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