Employee Concierge Program tipping the scales in favour of work-life balance

Feb 13, 2024

To supplement and enhance the lives of attorneys by eliminating distractions and improving focus. Circles concierge solutions helps remove stress and distractions at work, at home, and all the moment in between.

Our client, one of the world’s most successful law firms, operates in a highly competitive sector with recruiters all chasing a relatively small pool of top lawyers. As a savvy employer, they wanted a practical tool to help employees better balance work and life demands. That’s where we came in.

Since 2018, their employees have enjoyed 24/7 access to our digital concierge service to help with pressing and time-absorbing tasks, such as travel planning, finding a plumber and booking restaurants.

In 2023 alone, this service saved their employees 45,521 hours (that’s almost 3 hours saved per concierge request)– giving them back valuable time in their day, reducing stress and boosting productivity.

“Our goal is to create an environment where employees can flourish...” CAO

The outcome: 

Utilisation - 70% of employees signed up to the service

Usage - 15K+Concierge requests handled by the UK team per year

Repeat usage - Multiple concierge requests made by the same person

Number of sites - 15 Across the UK, United States, France & Germany

Top request types:

·       Errands

·       Travel

·       Dining



93% satisfaction score (NPS) - 2023

The service is great. I made a request for an out-of-stock item. Concierge monitored the stock and got in touch with me as soon as it was available. Very pleased! - Partner

A big thanks to you and the team who played a big part in making things easier for our big house move! I don’t know how we would have managed otherwise. - Partner

Overall excellent service, which I was very pleased with. The concierge team is very personable, and I really appreciated their punctuality and efforts here. - Partner


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