Circles

Katie Payne

As Client Relationship Director at Circles, Katie Payne leads with a focus on building long-term partnerships that help organisations, and their people thrive. With over 22 years in senior leadership, she brings deep expertise in nurturing growth, driving retention, and delivering exceptional client experiences.

Katie oversees the delivery of 35 client accounts, ensuring every partnership is supported by actionable insights and measurable outcomes. From performance reporting and strategy development to Quarterly Business Reviews, she helps clients turn data into meaningful decisions that enhance workplace engagement and wellbeing.

Passionate about shaping the workplace of the future, Katie combines strategic thinking with genuine partnership, ensuring every client relationship delivers lasting value.

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Employee Engagement Score: How to Measure and Improve It

Employee disengagement costs UK businesses billions each year, making accurate measurement essential. This article explains what an employee engagement score really captures, how to calculate it, and how to interpret benchmarks. You will also discover the common pitfalls that undermine engagement efforts. Finally, it outlines proven strategies to turn insights into meaningful improvements in performance, retention and wellbeing.