Employee experience in healthcare

Caring for caregivers: rethinking employee experience in healthcare

Employee Experience in Healthcare makes the case that caregiver well-being is no longer a “nice to have” — it’s a stabilizing force in a system under strain. With burnout, turnover and staffing shortages at historic levels, the eBook reframes employee experience as a structural investment in retention, resilience and patient outcomes. It shows how healthcare leaders can move beyond perks and isolated programs toward intentional design: embedding support into daily operations, leadership practices and culture so caregivers feel genuinely cared for, not just relied upon.

At the heart of the eBook is Circles’ five-phase Healthcare Employee Experience (HCEX) framework — Diagnose, Define, Map, Build and Iterate — built specifically for the realities of clinical work, shift schedules and emotional labor. Through practical guidance, real-world examples and research-backed principles, the eBook demonstrates how “moments of care” like work-life balance services, concierge support and well-being resources can reduce friction, protect energy and restore purpose. The result is a more sustainable healthcare environment where people who give everything to others finally receive the support they deserve in return.