The true impact of the management - employee trust gap

Management speaking to employees

A recent study from Microsoft surveying 20,006 workers globally has found that a whopping 85% of leaders find it hard to trust that employees are being productive while working from home. How important is this trust?

WFH has unlocked many barriers to work, especially for underrepresented groups.

People regularly argue that work-life balance has improved as a result - with research from the Office for National Statistics suggesting that 78% of employees attest to this.

Yet, the Microsoft study found that only 12% of managers felt confident their teams were being productive while working at home.

In contrast, 87% of workers themselves claim that they are being productive while working in this hybrid way. So, it appears there is a huge trust gap between management and employees, which could contribute to negative feelings at work..

Research from Edelman found that when employees trusted their employers, they experienced 74% less stress and 40% less burnout. If employers don't trust their staff - which may lead to micromanagement, constant progress reports, and attempts to try to catch them out being unproductive - then employees won't trust their employers.

When managers trust their staff, these employees feel more motivated and empowered, which ultimately leads to feeling more engaged in the workplace. That's when the best work comes out, which lifts up the employee, employer, and the organization.


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