A member called in a panic because he had lost his wedding ring on the first day of his honeymoon. While out boating, his wife and he got stuck on a sand bank, and after freeing the boat, the member noticed his ring was missing. His wife was very upset that he was going to spend their first week as a married couple without the symbol of their commitment and endearment.
Because of past satisfactory experiences with Concierge, the member immediately called in to see how Concierge would solve his dilemma. After listening to the member's issue, the Concierge contacted Tiffany, the store where the member had purchased the ring. Third party order issues arose, but were smoothed out with the store's general manager. The ring, including its original inscription, was ordered by Concierge and scheduled to ship to the member the following day.
There were challenges with the delivery arrangements because Tiffany does not deliver to PO Box addresses and the member's hotel had a PO Box address. Not to be deterred, Concierge managed to secure delivery to the boat rental building on the property of the hotel, which had a regular mailing address.
Concierge worked to ensure that the member would get the ring as soon as possible because it was really important to the member, but most importantly to his very upset bride. According to the member, Concierge’s quick work and value-added service "saved their honeymoon."